Refund Policy

At Upsurge Overseas, we strive to provide the best possible service to our clients. However, we understand that circumstances may change, and you may need to request a refund.
 

1. Non-Refundable Fees
All fees paid for services rendered, including consultation, application processing, and visa assistance, are generally non-refundable. This is because these services involve significant time, effort, and resources on our part.
 

2. Exceptional Circumstances
Refunds may be considered in exceptional cases, such as the service not being delivered as agreed, or if a mistake was made on our part. Any such refunds will be evaluated on a case-by-case basis and are at the sole discretion of Upsurge Overseas.
 

3. Refund Request Process
To request a refund, please contact us in writing within 14 days of the payment date, providing full details of your case. We will review your request and respond within 14 business days.
 

4. Processing Time
Approved refunds will be processed within 30 days of the approval date and will be issued using the original payment method.
 

5. Contact Information
For any questions or to request a refund, please contact us at upsurgeoverseas@gmail.com.
 

This Refund Policy is subject to change, and any updates will be posted on our website.